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The Memorial Physician Clinic COVID-19 HOTLINE (228) 867-5000

Call the hotline for the most up-to-date information about the information on this page. It is managed by clinical staff who are dedicated to answering COVID-19 health questions.

Memorial COVID-19 screening and testing sites

Individuals are urged to visit the drive-up site if they have been experiencing flu-like symptoms, body aches, fever, coughing, sneezing, chills, or shortness of breath. Sick individuals are asked to stay in their vehicles and wait for assistance. Social distancing will be observed. For patients who have insurance, Memorial will seek reimbursement, however, no out-of-pocket expense or co-pay is expected at the time of service. Those without insurance are asked to partner with the clinical staff at the time of service to review options.  

Only individuals who meet medical criteria during the screening process will be tested for COVID-19. For inquiries or other clinic locations, contact the COVID-19 Hotline, (228) 867-5000.

Memorial Primary Care Cedar Lake, 1756 Popps Ferry Rd., Biloxi
Monday – Friday 8 a.m. – 5:00 p.m. and Sat & Sun 9 a.m. – 3 p.m.
Memorial Long Beach Walk-In, 5120 Beatline Rd., Ste. B, Long Beach
Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.
Memorial Drinkwater Internal Medicine Walk-In Clinic, 300 Drinkwater Dr., Bay St. Louis
Monday - Friday 8 a.m. - 12 p.m. (now closed on Sat & Sun)
Memorial Stone County Medical Center, 1440 E. Central Ave., Wiggins
Monday – Friday 8 a.m. – 5 p.m. (now closed on Sat & Sun) 

Memorial Physician Clinics – COVID-19 Screening Site, 1213 Broad Ave., Gulfport 
Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.


Memorial Physician Clinics Walk-In Clinic, 189 Wal Mart Ln, Biloxi
Monday – Friday 8 a.m. – 5 p.m. (now closed on Sat & Sun), (228) 575-2680

Visiting Guidelines, Testing, and Elective Procedures

No Visitors will be allowed to our facilities. Visiting exceptions may be made in certain circumstances including pediatric care, labor and delivery, end-of-life, or essential caregivers.
Screening will take place for all visitors seeking access to inpatient areas. We are taking the necessary steps to decrease exposure to our patients. 
Visitors may experience a slight delay when entering our facility, and they should expect to answer a series of safety questions before proceeding. 

Non-emergent patients should enter through the 1st-floor parking garage entrance which will remain open 24 hours a day. The main entrance is closed.

Non-essential vendors will not be allowed entry. Essential vendors are those bringing necessary supplies for procedures.

Individuals who come to our facilities for appointments or procedures are required to bring and wear their own mask, or a nose and mouth covering of their choosing, to protect themselves and other individuals from the possible emission of germs. 

Patients and residents 65 and older are at high risk of illness because many have weakened immune systems which makes them more susceptible to COVID-19. Therefore, No Visitors are allowed at our nursing homes:  Memorial Driftwood, Memorial Woodland Village and Memorial Stone County Rehabilitation and Nursing 

Elective Surgeries, Diagnostics, and Procedures

We have stood together to face the COVID-19 pandemic and we are stronger for it. Through it all, our focus has been to ensure the safety of our patients and staff. As we begin to develop processes and protocols to address our “new normal,” Memorial has developed a tiered approach to integrating procedures that were postponed in early March. We are utilizing the guidelines published by the MS State Department of Health’s State Health Officer regarding Outpatient Medical Services and Elective Surgeries. Working with our medical leadership and following the advice of state and national health care agencies, we have decided that some, not all, non-emergent and non-urgent surgeries and procedures will resume under specific guidelines, contingent upon the judgment of the presiding physician.

Our facility is safe and we took aggressive steps early on to make sure of it. We will continue to strictly enforce our current guidelines to help keep it that way. Our current processes include:

  • screening every individual before granting access, to include temperature checks
  • restricting access with limited points-of-entry admittance
  • adhering to personal protection and social distancing measures 
  • limiting non-essential vendor access, in addition to enforcing a “no visitor” policy

If you suffer from hypertension, diabetes, heart disease, even if you are planning for something special such as having a baby, taking control of your health, even in a crisis, is important now more than ever. We are prepared to care for you. Don’t let fear keep you from contacting your provider or from coming to our facilities to get the care that you need. You have our promise that we are making every effort to protect patients and Memorial’s healthcare workers from exposure. Here are a few things that you can expect and should consider when you visit us again:

  • Prescreening assessments: Prior to an appointment, procedure, or surgery, patients will be required to answer a series of pre-screening assessment questions multiple times.
  • Social distancing: Social distancing will be maintained and enforced to include limiting persons in a room, and the minimum separation of six feet between patients. When a room is at capacity and safe distancing can no longer be maintained, one may be asked to wait in another area, which may include waiting in one’s personal vehicle.
  • Personal protection: Individuals who come to our facilities for appointments or procedures are required to provide and wear a mask, or a nose and mouth covering of their choosing, to protect themselves and other individuals from the possible emission of germs. 
  • Teleconferencing: When possible, utilize telephone or video conferencing for appointments. Contact your provider to review your options.


► All Volunteer services are suspended

► The Gift Shop is open on a limited basis

Hospital Operations

To protect our staff, visitors, community, and minimize the spread of illness, we are closing onsite operations. Alternatives for requests or communication are as follows:

  • Health Information Management (Medical Records): Patients seeking access to medical records from any Memorial location can call the Release of Information Hotline 8-4:30p at (228) 865-3172. Records can be faxed or mailed. A portion of the patient's medical records are maintained on Memorial’s Patient Portal. Click here to sign up.
  • Bill Pay: To make a payment, please contact our customer service hotline at 1-800-844-0735 or pay online via our MHG portal. Click here to access it
  • Customer Service: If you have a question for one of Memorial’s Financial Counselors, Customer Service Representatives, and Medicaid Specialists please contact (800) 844-0735 from 8:30 am – 4:30 pm.
  • Outpatient Pharmacy: To family members, retirees, and others who use Memorial Outpatient Pharmacy, but are not a badged employee, we have arranged for curbside pick-up. Contact (228) 865-3525 to schedule a pick-up and discuss payment. The designated pick-up location will be in the Wound Care parking lot at the East Tower entrance. You will need to call the pharmacy to alert them of your arrival. Please have a picture identification ready.

Donation Process

For more information, or to sign up to donate, please call the Community Relations Office at (228) 865-3115.

Food: Contact our Community Relations Department so that your food donation is efficiently distributed. We cannot accept homemade meals and are only able to accept packaged food from restaurants, grocery stores, etc. to ensure the safety of our staff. If possible, please have meals wrapped individually. You’ll be asked to specify a delivery time and meal quantity when you volunteer for a donation.  Deliver meals to the Parking Garage entrance. You will be given a contact name and number for your drop off by Community Relations. 

Gift Cards/Monetary Donations: These help employees and their families and may help your donation go much further. Please visit memorialhospitalfoundation.com for more details.

Information about COVID-19

What is social distancing and other terms being used for COVID-19 awareness?

The CDC recommends Social distancing which means stay out of social settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible. Here are other terms that have been used often when discussing COVID-19.

Self-observation means people should remain alert for subjective fever, cough, or difficulty breathing. If they feel feverish or develop cough or difficulty breathing during the self-observation period, they should take their temperature, self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether a medical evaluation is needed.

Self-monitoring means people should monitor themselves for fever by taking their temperatures twice a day and remain alert for a cough or difficulty breathing. If they feel feverish or develop measured fever, cough, or difficulty breathing during the self-monitoring period, they should self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether a medical evaluation is needed.

Quarantine in general means the separation of a person or group of people reasonably believed to have been exposed to a communicable disease but not yet symptomatic, from others who have not been so exposed, to prevent the possible spread of the communicable disease.

Memorial’s COVID-19 Taskforce

Dr. Nicholas Conger, our infectious disease specialist, along with Memorial’s infection control experts, senior leadership, and representatives from various departments in our healthcare system, lead Memorial’s COVID-19 Taskforce. In his short video, Dr. Conger explains COVID-19, how it is different from the flu, and what we can do to protect ourselves. 

Resources and Prevention

Hospitals throughout the world utilize the Center for Disease Control and Prevention as their primary source of information for infectious diseases. Check their site for regular updates. 

The MS Department of Health maintains accurate information including the number of Mississippi’s COVID-19 presumptive or confirmed cases (click here for more information). 

Local resources you may find helpful.

How can I protect myself from the Coronavirus?

► Wash your hands often with soap and water or use an alcohol-based hand sanitizer.

► Cover your mouth and nose with your elbow or a tissue when you cough or sneeze.

► Avoid touching your eyes, nose, and mouth if your hands aren't clean.

► Avoid close contact with anyone who is sick.

► Clean surfaces you often touch.

► Stay home from work, school, and public areas if you're sick.

In addition to the above, the World Health Organization recommends these steps:

► Check with your doctor if you have a fever, cough and difficulty breathing, and tell him or her about any recent travels.

► Avoid eating raw or undercooked meat or animal organs.

► If you're visiting live markets in areas that have recently had new coronavirus cases, avoid contact with live animals and surfaces they may have touched.

How can I minimize the spread of Coronavirus on my healthcare visits?

► If you have a fever with a cough or a fever with shortness of breath, please consult your provider by phone before any upcoming appointments.

► One person is allowed to accompany each patient to an appointment unless additional assistance is required.

► Anyone other than the patient who is coughing or shows other signs of illness will be asked to wait outside.

How is Coronavirus spread?

► Through coughing and sneezing

► Close personal contact, such as touching or shaking hands

► Touching surfaces with the virus, then touching your mouth, nose, or eyes