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Patient Portal FAQ

Signing Up

I don't have e-mail. Can you help me set it up?

Your e-mail is private and personal to you. No one should have access to passwords and security questions needed to open an account. It is recommended that a family member or trusted significant other assist you.

I did not receive my email invitation after I signed up. What should I do?

If you do not receive your email invitation immediately, call the Memorial Physician Clinic  where your signed up or call your primary care provider's clinic at Memorial.

I deleted my e-mail invitation. Do I have to come back to the clinic to request another?

No. We can resend the invite. All the information you gave us will remain the same.

If I want my significant other to have access, can I just forward the e-mail invite to them?

No, the invite is intended for you. If you want your spouse, adult child, or significant other to claim on your behalf, we will send an invite to their specific e-mail address.You must also give consent for another person to have access to your record.

Why do I have to bring my photo ID and insurance card again?

This process is to ensure we have the correct patient and the most recent insurance information. This ensures the information in your record is your information and not someone else with the same name.

If I signed up with my provider, how do I create my account?

Step 1. Watch for your email invitation to join the patient portal. If you do not receive your invitation immediately, call the Memorial Physician Clinic  where your signed up or call your primary care provider's clinic at Memorial. 

Step 2. In the email, click on the link provided. This link will take you to a page to create your new account. 

Step 3. You will select to create the account as the "patient"or as another person who is managing the health of the patient. This selection is important for accurate account set up.

Step 4. You will verify your information. You will be asked for the date of birth of the patient and the answer to the security question.

Step 5. Check the box to accept the Terms of Use and Privacy Policy. Select "Create An Account". You will then be taken to a page to create a unique username and password.

Step 6. You can now access MyHealthRecord. For future visits to the portal, you can log in from our main hospital website http://www.gulfportmemorial.com and click on MyHealthRecord Login or download the HealtheLife app for Android at Google Play or at 
Apple App Store for iOS users.

Can I self enroll to the  patient portal?

• Self enrollment is available for patients who are age 18 years or older.
• You can only get access to your own record through self enrollment.
• If you have permission to establish an account to another person's health record, you cannot set up that access through self enrollment. 

 


Need More Assistance After Enrolling

Can the staff show me how to login?

Sure. We are happy to help you in logging into your account. Make sure to keep your password private.

If I forget my username and/or password can I call you?

Lost Password:

Technical Support is available anytime to assist with password reset. Call 1-(877)621-8014.

From the login page, you can recover your password. Just type in your e-mail address in the “E-mail Address” field and click on “Forgot password?” and follow the steps as instructed.

Lost Username:

You can use your e-mail address in the “Email Address or Username” field and enter the password to get into your account.

Lost Username, Password, and E-mail Address:

Please recover access to your own personal e-mail address and we will resend the invitation to you.


MyHealthRecord

I have  a medical question about the information in my account. Who should I call?

If you have a medical question or would like to speak to someone regarding information that maybe incorrect in your account, contact your provider.  You can call the clinic or send a secure message through the MyHealthRecord Healthelife application.

Do not use messaging for urgent matters. If you are experiencing a medical emergency, call 911. Normal turn-around time for messaging is one business day.

Who else will have access to my records in the portal?

Only you will have access to your patient portal account, “MyHealthRecord”. Keep your username and password secure. You can give consent for another adult to have access to your MyHealthRecord account. This is called proxy access.

If I request a medication renewal through the portal, how long will it take?

Usually, one to two business days.

How will I know my doctor has received my message or request I send through the portal?

Each message you send within the patient portal is labeled with reference of when you should expect a response from your provider’s clinic. Messaging within the portal is NOT for emergency medical situations. Should you require emergency medical attention, please call 911 immediately.

If I request an appointment through the portal, how long will it take to get a response?

Usually one to two business days.

Can I request other records be sent to my portal?

No, at this time, only the records that automatically show in the patient portal are available via electronic access. You may contact the Health Information Management (HIM) department at Memorial Hospital.

Can I still get my health records from the hospital’s Health Information Management department?

Yes, you can still get copies of your medical records from Memorial Hospital’s Health Information Management (HIM) department

How will I know if someone has viewed documents in my portal?

Your account has an access log that records when data is viewed in your patient portal “MyHealthRecord.” Click on the wheel icon at the top right-hand corner within your account. Then click on “Access Log.”


Access to Another Person's Record

What is Proxy Access? I want my spouse and adult child to have access to my records, but I do not want them to be notified each time I receive communication from my provider.

You can give consent for another adult to have access to your MyHealthRecord account. This is called proxy access. An invitation will be sent to the email address of the person of choice. Once that person claims the invitation and completes the steps to create their new access to your record, they can opt to change the email address listed for notifications. Click on your name in the navigation bar to locate the Notifications section.

Can I get access to my child's records online?

Parents or guardians of children ages 0 - 12 years can give consent and gain access to their child's records online. We do not offer MyHealthRecord access to childern ages 13 - 17 years old or to their parents or guardians.

Why can’t I see my teen’s health information?

In order to ensure compliance with Mississippi State Laws protecting certain medical information for children ages 13 and up and emancipated youth, we do not offer MyHealthRecord access to children ages 13-17.

Can I have access to my child's records if I no longer have custody of him or her?

As long as no court ruling exists removing your parental rights, you can have access to your minor’s (0 – 12 years of age) record in patient portal.

Can I block by ex-spouse from having access to our child's records?

You must show documentation of a court ruling removing the parental right of that parent before access can be blocked. This document will need to be evaluated by Memorial.


Technical Questions

I am experiencing a technical issue in "MyHealthRecord". What should I do?

Technical support is available at any time by calling 1-(877) 621-8014.

You will receive assistance with issues such as:

  • Password reset.
  • Trouble viewing documents or test results.
  • Trouble with your computer browser.
  • Trouble transmitting documents to health care provider outside of our system.
  • Changing your e-mail address for notifications only.

My provider in another town does not have the new Direct email and I am unable to send my online records to him. What should I do?

Our Health Information Management (HIM) department can assist you in this process. You may contact them at (228) 865-3172.

Security

Is my patient portal account secure?

The system uses an encrypted secure session between your computer and the MyHealthRecord Website each time you sign into the website. This encryption is enabled by using a secure socket layer (SSL) certificate, the industry standard for securing websites.
Only you will have access to your patient portal account, “MyHealthRecord”. Keep your username and password secure.

Is it safe to email health information in my portal account using my personal email account?

You should treat health record information like your banking information and share it wisely with only trusted sources. Communication through email accounts like Gmail, Yahoo, AOL, etc. is not completely secure. It is possible for information sent through these emails to be compromised by “hackers” and other security breaches.>


Electronic Health Record (E.H.R.)

What are the benefits of this new electronic health record?

As a patient at Memorial, your healthcare provider will have up-to-date information on you and your health. The new electronic health record is part of a fully integrated information system that offers patients (via the patient portal, MyHealthRecord, on gulfportmemorial.com) and staff one common clinical and administrative system, improved information sharing between departments, and centralized scheduling and billing. You can learn more about this new system at www.gulfportmemorial.com.

Will this make my bill go up?

There is no charge for this system on your bill. Our goal is to offer prompt communication and efficient services using this system.

Why do I have to fill out the same paperwork at different locations?

You will have one health record when using Memorial Hospital and Physician Clinics services. This new system is designed to decrease some of the repetitive paperwork. In some cases you may be asked for additional verification.

Is this new system because of The Affordable Care Act (Obamacare)?

This new system complies with new federal regulations and will position Memorial to respond to future changes in healthcare.