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Patient Portal FAQ

Signing Up

How do I sign up to join the patient portal?

At your next Memorial Physician Clinic visit, provide your email address. If you choose to join MyHealthRecord, you will be sent an e-mail invitation with instructions on how to complete enrollment.

Create Your Account

  • Step 1. Watch for your email invitation to join the patient portal. If you do not receive your invitation immediately, call the Memorial Physician Clinic where your signed up or call your primary care provider's clinic at Memorial.
  • Step 2. In the email, click on the link provided. This link will take you to a page to create your new account.
  • Step 3. You will select to create the account as the "patient" or as another person who is managing the health of the patient. This selection is important for accurate account set up.
  • Step 4. You will verify your information. You will be asked for the date of birth of the patient and the answer to the security question.
  • Step 5. Check the box to accept the Terms of Use and Privacy Policy. Select "Create An Account". You will then be taken to a page to create a unique username and password.
  • Step 6. You can now access MyHealthRecord. For future visits to the portal, you can log in from our main hospital website, http://www. gulfportmemorial.com, and click on "MyHealthRecord Login" or download the HealtheLife app for androids at Google Play or at Apple App Store for iOS users.

I don't have an e-mail account. Can you help me set one up?

Your e-mail is private and personal to you. No one should have access to passwords or security questions needed to open a email account. It is recommended that a family member or trusted significant other assist you.

I did not receive my email invitation after I signed up. What should I do?

If you do not receive your email invitation immediately, call the Memorial Physician Clinic where your signed up or call your primary care provider's clinic at Memorial.

I deleted my e-mail invitation. Do I have to come back to the clinic to request another?

No. We can resend the invite. All the information you gave us will remain the same.

If I want my significant other to have access, can I just forward the e-mail invite to them?

No, the invite is intended for you. If you want your spouse, adult child, or significant other to have authorized access to your account, we will send another invitation. You must also present in person to give consent for someone else to have access to your record. IMPORTANT: You should setup access to your own account before any proxy access is given to an Authorized Representative.

I received my invitation, but I am still having trouble signing up. Can you give me tips on setting up an account?

  1. Follow the steps to create your account from an invitation. The steps are listed in this FAQ section.
  2. One email address is tied to one Memorial Health Record as the primary account. If the email address you used to request your invitation was already used to create another account, you will be asked to provide a different email address to establish your own patient portal account. You can share the same email address if you are only getting proxy(secondary) access to another person's account.
  3. A parent can use one email address to establish their own primary account and use that same email address to link to the accounts of each of their children. The link to the child's account will be a proxy (secondary) access.
  4. When a patient gives a significant other access to their account, that significant other (Authorized Representative) will receive an email invitation. The significant other (Authorized Representative) will follow the link in the email invitation and will be asked to sign in to claim that access with the username and password of the primary account holder.

Self-Enrollment Information for the Patient Portal

Can I self enroll to the patient portal?

Yes, you can self-enroll without an invitation. See all the conditions below.

  • Self-enrollment is available for patients who are age 18 years or older.
  • You can only get access to your own record through self enrollment.
  • You must have received service in our system after June 14, 2014.
  • If you have permission to access another person's health record, you cannot set up that access through self enroll
  • If you previously created an account, you cannot re-claim access to your account through Self-Enrollment.

Need More Assistance After Enrolling

How do I access the portal after my account is set up?

You can access your account from our main hospital website, http://www.gulfportmemorial.com/patient-portal or save the link to your desktop from the login page. If you have a mobile device, you can download the Cerner HealtheLife app. Visit our main hospital website for more information on MyHealthRecord the patient portal.

Can the staff show me how to login?

Sure. We are happy to help you with logging into your account. Make sure to keep your password private.

After I enroll, if I forget my username and/or password who can I call?

Password Reset:

You can reset the password yourself at the MyHealthRecord login page.

Password Reset: From the login page, you can recover your password. Just type in your e-mail address or username in the “Username” field then click on “Forgot password?” and follow the steps as instructed. Technical Support is available anytime to assist with password reset. Call 1(877)621-8014.

Lost Username: You can use your e-mail address in the “Email Address or Username” field and enter the password to get into your account. Change in Email Address: The Notification section within the online menu allows you to update the email address where notifications are sent. You can also update your account settings in the Account section of the online menu.


My Health Record

I have a medical question about the information in my account. Who should I call?

If you have a medical question or would like to speak to someone regarding the accuracy of the information in your account, contact your provider. You can call the clinic or send a secure message through the MyHealthRecord Healthelife application.

Do not use messaging for urgent matters. If you are experiencing a medical emergency, call 911. Normal turn-around time for messaging is one business day.

Who will have access to my records in the portal?

Only you will have access to your patient portal account, “MyHealthRecord”. Keep your username and password secure.

You can give consent for another adult to have access to your MyHealthRecord account. This is called proxy (secondary) access. A person with proxy access is an Authorized Representative on your patient portal account.

If I request a medication renewal through the portal, how long will it take?

Usually, one to two business days.

How will I know my doctor has received my message or request I send through the portal?

Each message you send within the patient portal is labeled with reference of when you should expect a response from your provider’s clinic. Messaging within the portal is NOT for emergency medical situations. Should you require emergency medical attention, please call 911 immediately.

If I request an appointment through the portal, how long will it take to get a response?

Usually one to two business days.

Can I request other records through my portal?

No, at this time, only the records that automatically show in the patient portal are available via electronic access. You may contact the Health Information Management (HIM) department at Memorial Hospital for other record requests.

Can I still get my health records from the hospital’s Health Information Management department?

Yes, you can still get copies of your medical records from Memorial Hospital’s Health Information Management (HIM) department.

How will I know if someone has viewed documents in my portal?

Your account has an access log that records when data is viewed in your patient portal account. Click on the online menu and select "Access Logs". The location of the online menu will vary among devices. See the table of content. Only you or the person(s) you have granted access can view information in your patient portal account.


Access to Another Person's Record

What is Proxy Access or an Authorized Representative?

You can give consent for another adult to have access to your MyHealthRecord account. This is called proxy (secondary) access. The person granted proxy access is the Authorized Representative. This Authorized Representative will receive an email invitation to access your MyHealthRecord account. They will be asked to follow the link in the email invitation and sign in to claim that access with the username and password of the primary account holder. IMPORTANT: You should set up access to your own account before you grant any proxy

Can I get access to my child's records online?

Parents or guardians of children ages 0 - 12 years can give consent and gain access to their child's records online. We do not offer MyHealthRecord access to childern ages 13 - 17 years old or to their parents or guardians.

Why can’t I see my teen’s health information in MyHealthRecord?

In order to ensure compliance with Mississippi State Laws protecting certain medical information for children ages 13 and up and emancipated youth, we do not offer MyHealthRecord access to children ages 13-17.

Can I have access to my child's records if I no longer have custody of him or her?

As long as no court ruling exists removing your parental rights, you can have access to your minor’s (0 – 12 years of age) record in patient portal.

Can I block by ex-spouse from having access to our child's records?

You must show documentation of a court ruling removing the parental rights of that parent before access can be blocked. This document will need to be evaluated before such approval is given by Health Information Management at Memorial.


Technical Questions

I am experiencing a technical issue in "MyHealthRecord". What should I do?

Technical support is available at any time at 1(877) 621-8014.

You will receive assistance with issues such as:

  • Password reset.
  • Trouble viewing documents or test results.
  • Trouble with your computer browser.
  • Trouble transmitting documents to health care provider outside of our system.
  • Changing your e-mail address for notifications only.

My provider in another town does not have the new Direct email and I am unable to send my online records to him. What should I do?

Our Health Information Management (HIM) department can assist you in this process. You may contact them at 865-3172.


Security

Is my patient portal account secure?

The system uses an encrypted secure session between your computer and the MyHealthRecord Website each time you sign into the website. This encryption is enabled by using a secure socket layer (SSL) certificate, the industry standard for securing websites.

Only you or any Authorized Representative chosen by you, will have access to your patient portal account, “MyHealthRecord”. Keep your username and password secure.


Electronic Health Record (E.H.R.)

What are the benefits of this electronic health record?

As a patient of Memorial, your healthcare provider will have up-to-date information on you and your health. The electronic health record is part of a fully integrated information system that offers patients (via the patient portal) and staff one common clinical and administrative system, improved information sharing between departments, and centralized scheduling and billing. You can learn more about this system at www.gulfportmemorial.com.

Why do I have to fill out the same paperwork at different locations?

You will have one health record when using Memorial Hospital and Physician Clinics services. This system is designed to decrease some of the repetitive paperwork. In some cases you may be asked for additional verification.


Third-Party Apps

What are third-party apps?

A third-party app is an application other than the Memorial MyHealthRecord patient portal app.

We now offer the ability for you to securely connect your health record to some of the health management apps you may use (i.e. fitness trackers, dietary trackers, etc.). This new process provides access to your health and wellness data in an app of your choosing. All third-party applications may not past the security requirements to connect to your health record at Memorial Hospital and Physician Clinics Gulfport. Visit the Third-Party App Requests section within this site for more information.