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Memorial Hospital at Gulfport Achieves Healthgrades 2019 Outstanding Patient Experience Award

Posted Date: May 15, 2019

GULFPORT, Miss. —Memorial Hospital at Gulfport has achieved the Healthgrades 2019 Outstanding Patient Experience Award and two 5-Star Ratings in 2019 for Total Hip Replacement and Carotid Procedures. The Patient Experience Award recognizes Memorial as being among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.

“Memorial is honored to be the only hospital on the Mississippi Gulf Coast to receive this recognition for Outstanding Patient Experience,” said Kent G. Nicaud, President/CEO Memorial Hospital. “It is a credit to our entire staff. The two 5-Star Ratings for Total Hip Replacement and Carotid Procedures are a credit to our surgical teams here at Memorial.”

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

Healthgrades evaluated hospital performance by applying a scoring methodology to 9 patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

About Memorial Hospital at Gulfport

Memorial Hospital at Gulfport is a public, not-for-profit medical complex in Gulfport, Mississippi jointly owned by the City of Gulfport and Harrison County. Memorial is one of the most comprehensive healthcare systems in the state, licensed for 303 beds, including a state-designated Level II Trauma Center, two outpatient surgery centers, satellite diagnostic and rehabilitation centers and more than 95 Memorial Physician Clinics. Memorial offers several of the region's most comprehensive clinical programs, such as emergency medicine; women and children services; orthopedic services; cardiovascular services; neurosciences and oncology. Additionally, Memorial provides medical specialties unique to the coast: the only Level III Neonatal ICU and Mississippi's first nationally certified Primary Stroke Center. Memorial offers three-dimensional imaging, electronic medical records, advanced surgical techniques, including CyberKnife® and two da Vinci® Xi™ Robotic Assisted Specialty Surgery Systems, the only neurosurgeons in the three lower coastal counties, and the only providers of urology, oncology, vascular, and open-heart services in Harrison and Hancock counties. Memorial is accredited by The Joint Commission, the Commission on Cancer, the College of American Pathologists and the American College of Radiology. Memorial has been recognized by U.S. News & World Report as a High Performing Hospital in treating heart failure for 2018-2019.