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Coronavirus


Updated - March 23, 2020

Click here for a flyer of clinic locations

Memorial Physician Clinics
:

Dedicated sites for those individuals exhibiting symptoms such as cough, shortness of breath, and fever:

Memorial Primary Care Cedar Lake, 1756 Popps Ferry Rd., Biloxi

Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.

Memorial Stone County Medical Center, 1440 E. Central Ave., Wiggins
Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.


Memorial Magnolia Grove Walk-In Clinic, 4333 15th Street, Ste. B, Gulfport

Monday – Friday 8 a.m. – 8 p.m. and Sat & Sun 9 a.m. – 3 p.m.

Memorial Long Beach Walk-In, 5120 Beatline Rd., Ste. B, Long Beach
Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.

Memorial Surgery Center of Ocean Springs, 3882 Bienville Blvd., Ocean Springs
Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.

Memorial Drinkwater Internal Medicine Walk-In Clinic, 300 Drinkwater Drive, Bay St. Louis
Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.

Memorial Hancock Family Practice, 4433 Leisure Time Drive, Diamondhead
Monday – Friday 8 a.m. – 5 p.m. and Sat & Sun 9 a.m. – 3 p.m.

Telehealth locations only:

Memorial Physician Clinics Walk-In Clinic at Bridgewater Center, 8950 Lorraine Road Suite B, Gulfport
Monday – Friday 8 a.m. – 8 p.m. and Sat & Sun 9 a.m. – 3 p.m.

Memorial Physician Clinics Walk-In Clinic - Wal Mart Lane, 189 Wal Mart Lane, Biloxi
Monday – Friday 8 a.m. – 5 p.m.


Updated - March 19, 2020

To protect our staff, visitors and community and minimize the spread of illness, we are closing onsite operations. Alternatives for requests or communication are as follows:

Health Information Management (Medical Records): Patients seeking access to medical records from any Memorial location can call the Release of Information Hotline 8-4:30p at (228) 865-3172. Records can be faxed or mailed. 

Bill Pay: To make a payment, please contact our customer service hotline at 1-800-844-0735 or pay online via our MHG portal http://www.gulfportmemorial.com/online-bill-pay

Customer Service: If you have a question for one of Memorial’s Financial Counselors, Customer Service Representatives and Medicaid Specialists please contact (800) 844-0735 from 8:30am – 4:30pm

Outpatient Pharmacy: To family members, retirees, and others who use Memorial Outpatient Pharmacy, but are not a badged employee, we have arranged a designated exterior pick-up.

Contact (228) 865-3525 to arrange a pick-up and discuss payment. The East Tower designated pick-up location will be in the engineering parking lot at the foot of the ramp.

If you enter through the 1st floor parking garage entrance, you will not be allowed to proceed due to limited access to the facility. Instead, you can proceed to the engineering parking lot for assistance. You then need to call the pharmacy to alert them of your arrival.  Please have a picture identification ready.

Updated - March 18, 2020

Visiting Guidelines, testing and elective procedures:

As the CoVid19 situation in our community continues to evolve, so is Memorial’s ongoing response to the spread of the illness. At the recommendation of the US Surgeon General, beginning March 18, Memorial will cease elective surgeries. In addition: 

• Selected outpatient diagnostics and all outpatient lab work at the main campus of the hospital will be diverted to other Memorial locations. 
• 
All outpatient lab work will have to be done at one of the 3 diagnostic centers (Diamondhead, Acadian, Cedar Lake) or your provider’s office.
Most outpatient diagnostics from the main campus will be diverted to one of the three diagnostic centers.
If you are currently scheduled for an OP diagnostic test, Memorial may be calling you to reschedule your appointment.
Outpatient infusions will continue as scheduled at this time.  

Beginning, Wednesday, March 18, No Visitors will be allowed to our facilities. Visiting exceptions may be made in certain circumstances including pediatric care, labor and delivery, end-of-life or essential caregivers.

There will be a single entrance to the hospital for non-emergent patients, which will be the 1st floor parking garage and it will remain open 24 hours a day.

Non-essential vendors will not be allowed entry. Essential vendors are those bringing necessary supplies for procedures.

► Patients and residents 65 and older are at high risk of illness because many have weakened immune systems which make them more susceptible to COVID-19. Therefore, No Visitors are allowed at our nursing homes:  Memorial Driftwood, Memorial Woodland Village and Memorial Stone County Rehabilitation and Nursing

Memorial Physician Clinic COVID-19 HOTLINE (228) 867-5000

The HOTLINE will be managed by clinical staff who are dedicated to answering COVID-19 health related questions and is available 7 days a week, 8:00am – 8:00pm. A recorded message with relevant, commonly asked questions, will be available after hours. Please encourage individuals to call this phone number to receive guidance before they visit one of our clinics. We want to prepare to reduce the spread of illness or provide additional instructions if they are experiencing symptoms related to COVID-19.

For patients experiencing minor flu-like symptoms without respiratory distress or shortness of breath, we strongly encourage you to call your provider’s office before visiting the clinic so staff can prepare or provide guidance and next steps which may include 
self-monitoring at home. If you are in need of a provider, click here.


What is social distancing and other terms being used for COVID-19 awareness?

The CDC recommends Social distancing which means stay out of social settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible. Here are other terms that have been used often when discussing COVID-19.

Self-observation means people should remain alert for subjective fever, cough, or difficulty breathing. If they feel feverish or develop cough or difficulty breathing during the self-observation period, they should take their temperature, self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.

Self-monitoring means people should monitor themselves for fever by taking their temperatures twice a day and remain alert for cough or difficulty breathing. If they feel feverish or develop measured fever, cough, or difficulty breathing during the self-monitoring period, they should self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.

Quarantine in general means the separation of a person or group of people reasonably believed to have been exposed to a communicable disease but not yet symptomatic, from others who have not been so exposed, to prevent the possible spread of the communicable disease.

Updated - March 17, 2020

GULFPORT, Miss. – (March 17, 2020) The Chief Executive Officer of Memorial’s health care system, Kent Nicaud, announced the MS Department of Health (MSDH) confirmed two cases of the coronavirus (COVID-19), making one the first in Harrison County to be identified. 
 

Updated - March 15, 2020


Memorial’s COVID-19 Taskforce was developed to implement protocols, maintain preparedness and monitor information distributed by leading health organizations, such as The Centers for Disease Control and Prevention (CDC) and the MS State Department of Health, in addition to operationalizing tactics within our organization to minimize the spread of illness in our community.

We are prepared.

The COVID-19 state of affairs is quickly evolving, and as we move from awareness and education to monitoring and limiting access, we will continue to evaluate variables that may impact an escalation of additional necessary precautions. 

Our patients are our top priority.

With that in mind, we have made several changes and the following processes were put in place to ensure their safety:

Inpatient Visitor Screening

Screening will take place for all visitors seeking access to inpatient areas. There are known risk factors for COVID-19 which includes travel to high-risk areas, contact with person/s known to be infected and exhibiting symptoms such as fever, cough and shortness of breath. We are taking necessary steps to decrease exposure to our patients. 

Visitors may experience a slight delay when entering our facility, and they should expect to answer a series of safety questions before proceeding to include:   

► Are you demonstrating signs of illness such as cough, shortness of breath or fever?
► Have you traveled to any region outside of the country or within the United States with known COVID-19 cases?
► Have you come in contact with anyone with suspected or confirmed COVID-19    

Volunteers

► All Volunteer services have been suspended
► The Gift Shop will remain closed until further notice

The COVID-19 state of affairs is evolving, and as we move from awareness and education to monitoring and limiting visitors, staff and patient access, we will continue to evaluate variables that may impact an escalation of additional necessary precautions. Please look out for updates.

Updated - March 10, 2020


Memorial is closely following the Centers for Disease Control’s guidelines and recommendations on the steps we can take to help prevent the spread of COVID-19.  We shared specific instruction with our employees and reminded our staff the importance of staying home if they feel sick (per our employee health guidelines), or to notify us immediately if they are returning from an area of the world identified as posing a COVID-19 related risk to determine the appropriate next steps. We cancelled all hospital-sponsored travel until further notice, suspended vendor visitations to limit traffic to our facilities, in addition to cancelling community events, again to do what we can to help prevent the spread of the illness.

Updated - March 7, 2020

Many individuals are confused about when they should seek medical treatment. If you are sick, the CDC recommends staying at home if you are mildly ill, but contact your healthcare provider by phone instead. Your provider may ask to keep them updated and contact them if there are any changes to your condition. Patients who have severe symptoms, such as difficulty breathing, should seek care immediately. Seniors, or individuals who have an underlying medical condition, should contact their physician at the first sign of illness.

Updated - March 6, 2020

Dr. Nicholas Conger, our infection disease specialist, along with Memorial’s infection control experts, senior leadership, and representatives from various departments in our healthcare system, lead Memorial’s COVID-19 Taskforce. Dr. Conger has taken the lead to provide the most accurate and up-to-date information by conducting multiple interviews with local broadcast news stations and print publications to keep the public informed. In his short video, Dr. Conger explains COVID-19, how it is different from the flu and what we can do to protect ourselves. 



Updated - March 4, 2020


Kent Nicaud, Chief Executive Officer of Memorial’s healthcare system, encourages Memorial’s team. He states, “As healthcare workers, we already take daily precautions to make sure our employees, patients and visitors are safe. The increase of domestic cases of the new coronavirus, COVID-19, calls for us to review our infection disease control protocols daily. Corona viruses are not uncommon, and we have treated various strains within our facility. We have not identified or treated any known cases of COVID-19. 

We have utilized guidelines from the Center for Disease Control and Prevention (CDC) and Mississippi State Department of Health (MSDH), as well as the CDC’s Hospital Preparedness Assessment Tool.  Memorial is prepared to:

► Identify and isolate patients with possible COVID-19 and inform the correct facility staff and public health authorities
► Care for a limited number of patients with confirmed or suspected COVID-19 as part of routine operations
► Communicate effectively within the facility and plan for appropriate external communication related to COVID-19

Protect yourself and others by continuing to be vigilant in maintaining our hand-hygiene best practices. You may want to consider a friendly fist or elbow bump instead of a customary handshake. Continue to clean and disinfect surfaces you touch frequently and cover your cough or sneeze with a sleeve or tissue. Avoid public spaces if you have a fever or exhibit respiratory signs such as cough or shortness of breath or other symptoms such as runny nose and chills. 

We are continuously evaluating and receiving information on potential impacts and will update our guidelines regularly.”

Updated - March 1, 2020


Memorial is here to provide information and answers to frequently asked questions about COVID-19. Hospitals throughout the world utilize the Center for Disease Control and Prevention as their primary source of information for infectious diseases. Check their site for regular updates. The MS Department of Health maintains accurate information including the number of Mississippi’s COVID-19 presumptive or confirmed cases (click here for more information). Local resources you may find helpful 

How can I protect myself from the Coronavirus?

► Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
► Cover your mouth and nose with your elbow or a tissue when you cough or sneeze.
► Avoid touching your eyes, nose and mouth if your hands aren't clean.
► Avoid close contact with anyone who is sick.
► Clean surfaces you often touch.
► Stay home from work, school and public areas if you're sick.

In addition to the above, World Health Organization recommends these steps:

► Check with your doctor if you have a fever, cough and difficulty breathing, and tell him or her about any recent travels.
► Avoid eating raw or undercooked meat or animal organs.
► If you're visiting live markets in areas that have recently had new coronavirus cases, avoid contact with live animals and surfaces they may have touched.

How can I minimize the spread of Coronavirus on my healthcare visits?

► If you have fever with a cough or fever with shortness of breath, please consult your provider by phone before any upcoming appointments.
► One person is allowed to accompany each patient to an appointment, unless additional assistance is required.
► Anyone other than the patient who is coughing or shows other signs of illness will be asked to wait outside.

How is Coronavirus spread?


► Through coughing and sneezing
► Close personal contact, such as touching or shaking hands
► Touching surfaces with virus, then touching your mouth, nose, or eyes
 
Based on the current COVID-19 situation and availability of Personal Protection Equipment, CDC has specific recommendations, summarized below:

Who needs Personal Protection Equipment:

► Patients with confirmed or possible SARS-CoV-2 infection should wear a facemask when being evaluated medically.
► Healthcare personnel should adhere to Standard, Contact, and Airborne Precautions, including the use of eye protection.

Who does not need Personal Protection Equipment:

► CDC does NOT currently recommend the general public use facemasks.
► Instead, CDC recommends following everyday preventive actions, such as washing/sanitizing your hands, covering your cough, and staying home when you are sick